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Engineius enhances digital experience further

Vehicle movement specialist Engineius is continuing its work to transform vehicle collection and delivery into a digital experience from start to finish for its clients with its new automated text alerts system.

Engineius has introduced a new automated text alerts system

The text alerts include notifications to the customer that their vehicle is en route, providing a tracking link and ETA for the arrival of their vehicle at the delivery location.

After the collection or delivery is complete, customers now also receive a text message requesting feedback via a short survey, as do delivery drivers. This creates ‘360-degree’ feedback that Engineius plays back to customers to help assess and improve operations going forward.

Calum Slowther, Engineius commercial director, said: “Engineius believes vehicle movement should be an online experience before, during and after the movement.”

As well as text alerts, Engineius also runs booking systems for key clients prior to the vehicle movement, enabling them to send texts to their end users to book a convenient time and date slot for their vehicle to be delivered or collected.

Slowther continued: “Certain customers, including those in corporate fleet and retail, see huge benefits from the booking system, as it prevents avoidable communication amongst all parties involved, while still providing complete transparency over each movement.

“Our customer’s digital journey is critical in fulfilling our mission of providing a leading tech-enabled service, and ultimately, make vehicle movement easy for all types of movements.”

 

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Natalie Middleton

Natalie has worked as a fleet journalist for nearly 20 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day.