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e2e extends emergency recovery service to support key workers

e2e Total Loss Vehicle Management has adapted its services to help support key workers while also working to reduce the spread of coronavirus.

e2e chief operating officer, Neil Joslin

Under its new Emergency Recovery Assistance service, e2e has partnered with two leading roadside recovery agents, currently classified by the Government as essential services, who can and will collect and deliver priority total loss vehicles to member sites in the e2e network.

The service sees priority vehicles classified as those relating to key workers or those which are distressed or abandoned or accruing storage charges. Member sites will store vehicles free of charge until restrictions are lifted and normal business can be resumed.

In tandem with this, from the close of business on Friday 27 March 2020, members making up the e2e salvage network will no longer collect total loss vehicles on behalf of e2e clients, in order to keep their staff safe and reflect the national goal to reduce the spread of coronavirus and control the demand on stretched NHS resources.

e2e has also suspended all auction activity temporarily to ensure the best returns for clients and to protect staff and the public. The company has also implemented new processes to enable the network to track vehicles infected or potentially infected by Covid-19 in order to minimize the risk to others.

Normal service will resume once government restrictions have been lifted.

e2e chief operating officer, Neil Joslin said: “The coronavirus pandemic is unprecedented and the e2e network is united and committed to playing its part in the UK recovery by following the government’s instructions. We are a service provider and proud of the service we provide in usual and sometimes unusual circumstances. We will do all we can to reduce unnecessary risk to our people and our clients and to help stop the virus spreading. To do otherwise would be irresponsible at best.

“Needless to say, we are maintaining regular communication with clients, our network members, staff and suppliers throughout these challenging times.”

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Natalie Middleton

Natalie has worked as a fleet journalist for nearly 20 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. Natalie edits all the Fleet World websites and newsletters, and loves to hear about any latest industry news.