Digital Innk has grown its service network by 800% to over 2,200 sites in the last 12 months, supporting its work to set a new standard for managing vehicle maintenance.  

Digital Innk’s service supplier network now offers 90% coverage of the UK and will continue to be enhanced over the coming months

A new player in the fleet software sector, the company has developed its ViSN platform to connect drivers to service providers with the help of artificial intelligence, enabling them to locate and book the most appropriate supplier within pre-agreed parameters.  

Angela Montacute, CEO of Digital Innk, said: “In just 12 months, we’ve developed a national network of franchised, independent and mobile service providers.  

“The ViSN platform brings the latest technology to the fleet sector to connect fleet managers, drivers and suppliers seamlessly. The entire process creates efficiencies and cost savings while giving drivers the control they want.”  

The supplier network now offers 90% coverage of the UK and will continue to be enhanced over the coming months.  

By enabling drivers to locate the most convenient service provider in their area, fleet managers are freed up to focus on more strategic activities. AI is used to prioritise providers with the appropriate capabilities and cost profile.  

Technology enables drivers to serve their needs in real-time and improve compliance procedures by creating a digital record of all interactions.  

Angela Montacute added: “We built ViSN with the driver in mind. The service function should be intuitive, and most issues can be resolved through the mobile app. We mapped the interactions through the life of the vehicle and used our technology to improve the experience at each stage of the process.”  

The news follows Digital Innk’s recent announcement that it had integrated HaynesPro OE SMR data to provide an automatic authorisation tool on the ViSN platform that will save time and improve the accuracy of repair estimation. With up to 99% repair coverage and vehicle-specific repair catalogues, it ensures the labour time is always correct for the vehicle.  

Digital Innk’s Angela Montacute also spoke to Fleet World earlier this year about the company’s work to innovate in the fleet software space. The interview is online here.