Derbyshire County Council appoints FMG as vehicle recovery partner
The two-year contract covers the council’s mixed fleet, which operate out of locations across the county, includes cars, commercials, buses, gritters and mobile libraries. The deal includes a 24/7/365 specialist recovery service, with FMG’s network of PAS-43 accredited recovery specialists carrying out repairs at the roadside wherever possible. When roadside repair isn’t possible, FMG will recover the driver, vehicle and any passengers as appropriate.
A key aspect of the service will be the centralised management of all recoveries, with the council to gain real-time access to data at every stage of each recovery, via FMG’s Ingenium business intelligence service. The web-based system tracks and reports on every transaction following an incident. Data will be presented via a suite of interactive graphs and reports displaying the performance of the council’s fleet, highlighting breakdown trends and providing full visibility of costs.
John Catling, customer service delivery director at FMG, said: “We have extensive experience of managing recoveries for public sector organisations and are delighted to create a bespoke solution for Derbyshire County Council. Keeping drivers safe, creating process efficiencies and saving money for our customers is at the core of our business strategy and we are looking forward to working with Derbyshire County Council to deliver the safest and most time-efficient specialist recovery service.”