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Dash cams becoming vital to claims process

Dash cam footage is increasingly playing a vital role in helping to speed up claims processes and cut down on the number of disputes.

Dash cam in vehicle

Dash cams becoming vital to claims process

So says Accident Exchange as it reports that claims are nearly three times more likely to feature dash cam footage amongst supporting evidence compared to just two years ago.

The study examined tens of thousands of accidents recorded by Accident Exchange between January 2015 and July 2017 and found the use of dash cam footage following car accidents has risen by 285% since 2015.

Police forces in Wales are starting to use dash cam footage recorded by the public to investigate driving offences following a successful pilot scheme by North Wales Police.

And recent research by Aviva found that almost one in five (17%) of drivers currently use a dashcam, while a further 30% of motorists plan to use one in the near future – of the latter, 84% intend to invest in the technology within the next year.

According to Scott Hamilton-Cooper, director of operations & sales at Accident Exchange, the huge rise in reported use of dash cam footage is helping to eliminate stress during accident claims. He commented: “For many, the post-accident experience is one of the most stressful elements of car ownership, and it benefits everyone – motorists, accident management firms and insurers – to make it simple, stress-free and to limit unnecessary claims disputes. The fact it brings even more transparency to the process is great for us and our customers.”

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Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.