Cox Automotive and Free2Move Lease to improve driver end-of-lease experience
A new self-service appraisal tool is being launched by Free2Move Lease in partnership with Cox Automotive in a move to improve the end-of-contract return experience for drivers.
The tool forms part of a three-year sole supplier deal awarded by parent firm PSA Groupe to Cox Automotive, which sees PSA double the volume of vehicles it sells through Manheim – from 15,000 to 30,000 – using both physical and digital remarketing channels but underpinned by a digital-first strategy.
In addition, Free2Move Lease will work on improving the end-of-lease experience by giving drivers access to a new self-appraisal tool 40 days before the contract is due to end.
Designed to be user-friendly, the new platform allows each driver to identify damage on their vehicle, and provides an indicative cost so they can choose whether to arrange a repair prior to collection.
The new tool will also allow Free2Move Lease to advertise vehicles to the PSA dealer network based on the driver’s appraisal, helping to reduce the number of days to sell.
Mark Pickles, Free2Move Lease, said: “We know how important it is to keep customers informed at the end of their lease, and this self-appraisal tool will give drivers a lot more control over the process and avoid surprises at the end-of-contract inspection.”