CLM and FMG celebrate decade-long partnership
During their decade-long partnership FMG has responded to over 25,000 incidents involving CLM’s customer’s vehicles, providing a 24/7 service that includes first notification of loss, repair management and legal services.
So far this year, FMG has recovered over £211k of uninsured losses for CLM’s customers following non-fault incidents, and saved £400,000 through intelligent repair management and the careful control of replacement vehicle costs.
As the relationship enters its second decade, FMG and CLM are working closely together to further reduce vehicle off road times (VOR) for customers, by embracing change within the repairer landscape. Customers will gain access to new and increasingly efficient parts ordering processes coupled with the latest repair methodologies, thus reducing VOR to an absolute minimum. Further enhancements will refine client reports and real-time information, which is accessed via a bespoke shared web-based customer portal.
Chris Mitchinson, in-life services director at CLM, which manages over 14,000 vehicles, said, “Our clients like the way we efficiently run their fleets whilst delivering measurable cost savings, and our relationship with FMG plays a key role. FMG is closely integrated with our in-house claims control team and emulate our service excellence and right-first-time philosophy at a time when our customers need it most. Like us, FMG is committed to reducing the cost of incidents at every opportunity and recoup substantial sums of money for our clients through uninsured loss recovery.”