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Claims management firm turns to TomTom to reduce fleet claims costs

The TomTom WEBFLEET system uses crash detection technology that sends automatic notifications to CAA as soon as incidents occur. This is expected to reduce claims costs by up to 60%, keeping a lid on motor insurance premiums.

‘TomTom WEBFLEET gives us the ability to receive First Notification of Loss (FNOL) at the earliest possible opportunity on behalf of our insurers, brokers and direct clients. This means our claims department is equipped with the information needed to process claims more quickly,’ said CAA director Simon Bennett.

‘By using TomTom technology our clients can share valuable insights on driver behaviour. This will enable us to work with them on risk analysis and to advise them on steps to improve their risk profile.’

Vehicle and driving performance data from WEBFLEET will also help CAA’s fleet customers reduce fuel consumption and improve safety standards by profiling drivers’ behaviour and providing live driver feedback, enabling the firm to set performance benchmarks and target driver training where it is most needed.

Thomas Becher, vice president – business development, TomTom Business Solutions, added: ‘TomTom is in a unique position to be able to supply the depth of data required to shape the future of insurance and risk management. CAA has used this data to underpin a forward-thinking approach and offer a superior service to customers.’

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Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.