Chevin to drive customer satisfaction rating with 2015 customer survey
Managing director Ashley Sowerby explained that the company had adopted a stated aim of becoming recognised as offering the best customer experience in the fleet software sector.
He said: “The 93% we recorded last year was the best score we have ever achieved as a company but we have spent the last 12 months working hard at creating an even better customer experience in key areas.
“So we have been investing heavily in people and processes in aftercare, product support, sales support, training and more. We believe that we are now delivering better results than ever.
“Our view is that the customer experience is becoming, more and more, the main differentiator in the fleet software market. Product excellence is almost taken as a given – so the relationship that we build with users that is ever more crucial.”
The results of Chevin’s 2015 customer satisfaction survey are expected to become available during September.
Natalie Middleton
Natalie has worked as a fleet journalist for over 20 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day.
