Capita to take over day-to-day operation of Congestion Charging & Low Emission Zone
The decision follows a 12-month competitive tendering process and will see Capita provide the IT, back office systems and customer contract centre for both schemes.
According to TfL, the new provider will deliver improved efficiency with faster, simpler payment processes.
Capita has also successfully bid for a traffic enforcement notice processing contract, which includes processing Penalty Charge Notices for bus lane and yellow box junction contraventions.
The contract is for five years and includes an option to extend for a further five years. Under the contract, Capita will be responsible for delivering a number of improvements to the Congestion Charge scheme.
The changes, currently subject to a public consultation, include enabling CC Auto Pay customers to pay via Direct Debit, in addition to the existing option of paying with a registered debit or credit card; the introduction of a simple online registration process for discounts; and introducing reimbursements for charges paid via CC Auto Pay by NHS patients and staff.
Garrett Emmerson, TfL's chief operating officer for surface transport said: ‘Capita has been selected to fulfil these contracts because they are well equipped to meet our operational and technical requirements.
‘The contract provides good value for money and includes the provision for a number of improvements to the Congestion Charge scheme that will make things easier and more straightforward for customers.
‘Capita bring with them a wealth of experience, as they were responsible for creating the technology and systems that enabled us to launch the Congestion Charge in 2003.'