Bodyshop group swaps courtesy cars for car club vehicles in industry first
A same-day vehicle repair specialist is using Enterprise Car Club vehicles to replace part of its courtesy car fleet, cutting hassle and cost.
The vehicles will be located onsite at the Xpress Centres network of 42 locations, starting first with a Hyundai IONIQ hybrid at its Leamington Spa branch, and will provide a ‘wheels while you wait’ service. This will benefit customers by keeping them mobile while also enabling Xpress Centres to improve efficiencies and reduce cost. The cars can also be used by local residents and businesses needing a vehicle.
The vehicles have fully automated access so drivers can open them with just a mobile phone, and can be borrowed by the hour or day, using temporary Enterprise Car Club membership provided by the Xpress Centre for the duration of their booking. Customers who haven’t pre-booked vehicles can also take advantage of the scheme while onsite and can benefit from significantly discounted annual membership.
For insurance repairs, the Enterprise Car Club initiative means drivers can get a replacement vehicle even if they were at fault for the accident and if the replacement car is not covered by their insurance.
Craig O’Shaughnessy, chief operating officer at Xpress Centres, said: “We’ve been looking for the most effective way to provide replacement vehicles to our customers as many only want to borrow a car for an hour or so while their own is in for repair. Providing Enterprise Car Club vehicles means we can offer customers the latest, low-emission vehicles without the hassle and cost of managing a fleet on site. It also means we can offer vehicles to all customers, whether or not they’re at fault.”
He added: “Enterprise has decades of experience in working with bodyshops and will ensure we have the right vehicles at the right place to give our customers a seamless replacement option.”