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BCA appoints new head of customer experience

BCA has appointed Stuart Gibbons to the role of head of customer experience.

BCA's Stuart Gibbons

Stuart Gibbons joins BCA as its new head of customer experience

Gibbons joins the senior operational team, and the new role will include the leadership of the buyer development team, digital operations, and customer services.

Simon Henstock, BCA’s COO UK Remarketing, said: “Stuart will drive a new focus around our service proposition. His skills and previous experience will help us ensure that we develop our buyer offering to achieve a best in class service. We aim to use great service and the latest technology to make it as easier as possible to do business with BCA.”

Stuart Gibbons added: “In a customer centric, data-driven world, I see fantastic opportunities for our business to thrive as we support our clients’ growth. BCA is a company that is constantly seeking to innovate and puts the customer at the heart of a transparent process.”

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Natalie Middleton

Natalie has worked as a fleet journalist for nearly 20 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. Natalie edits all the Fleet World websites and newsletters, and loves to hear about any latest industry news.