Autoglass and Aviva streamline insurance claims
Autoglass has teamed up with insurance firm Aviva to streamline windscreen insurance claims for Aviva customers.
The new solution enables Aviva customers to use their MyAviva portal to make a windscreen glass claim with a one-step online process, increasing the speed and ease of the process.
The new tool securely pre-populates customer information, enabling a windscreen claim to be processed online within minutes.
Adrian Bale, supply chain improvement consultant, Aviva, said: “Digital developments are transforming the way we engage and interact with our customers. The successful implementation of the integrated on-line journey represents a significant step towards our goal of reducing effort for our customers. We have been working with Autoglass for a number of years and this is a great example of the type of customer-centric initiatives we work together on that really helps demonstrate the true value of such a relationship.”