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Autoglass and Aviva streamline insurance claims

Autoglass has teamed up with insurance firm Aviva to streamline windscreen insurance claims for Aviva customers.

The new tool enables a windscreen claim to be processed online within minutes

The new solution enables Aviva customers to use their MyAviva portal to make a windscreen glass claim with a one-step online process, increasing the speed and ease of the process.

The new tool securely pre-populates customer information, enabling a windscreen claim to be processed online within minutes.

Adrian Bale, supply chain improvement consultant, Aviva, said: “Digital developments are transforming the way we engage and interact with our customers.  The successful implementation of the integrated on-line journey represents a significant step towards our goal of reducing effort for our customers. We have been working with Autoglass for a number of years and this is a great example of the type of customer-centric initiatives we work together on that really helps demonstrate the true value of such a relationship.”

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Natalie Middleton

Natalie has worked as a fleet journalist for nearly 20 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day.