Autoglass and Aviva streamline insurance claims
The new solution enables Aviva customers to use their MyAviva portal to make a windscreen glass claim with a one-step online process, increasing the speed and ease of the process.
The new tool securely pre-populates customer information, enabling a windscreen claim to be processed online within minutes.
Adrian Bale, supply chain improvement consultant, Aviva, said: “Digital developments are transforming the way we engage and interact with our customers. The successful implementation of the integrated on-line journey represents a significant step towards our goal of reducing effort for our customers. We have been working with Autoglass for a number of years and this is a great example of the type of customer-centric initiatives we work together on that really helps demonstrate the true value of such a relationship.”