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Auto Windscreens awarded for Best Customer Satisfaction Strategy

The awards, which are hosted by the Institute of Customer Service and judged by independent experts, business leaders and academics, recognise organisations and individuals that have shown excellence in their field. They are the only customer service awards run by a professional body for customer service in the UK and are considered the most important event in the calendar for CX professionals. 

The windscreen repair and replacement provider beat household brands, Ocado and Scottish Water to take the prestigious title.

James Macbeth, operations director of Auto Windscreens, commented: “We are very proud to have won the award for Best Customer Satisfaction Strategy. It’s a fantastic recognition of our continued dedication to ensure that we serve our customers to the best of our ability. Customer satisfaction is what Auto Windscreens is all about; our entire business model and customer care strategy is built around this company mantra.”

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Natalie Middleton

Natalie has worked as a fleet journalist for nearly 20 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day.