ATS Euromaster wins back sole-supplier agreement with Scottish wholesaler
The Irvine-based fleet initially changed suppliers in an effort to trim its fleet operating costs, but the new provider failed to meet its required service standards.
Frank Frew, Transport manager at Wallaces Express, said: ‘The company took a view that we could reduce our tyre spend by buying tyres from a local dealer, but the quality of the service we received simply didn't measure up. We demand high standards from all of our suppliers; it's not something we are prepared to compromise on.’
One of the critical issues picked up immediately by Mr Frew and his team were missing re-torque labels. ‘We had several instances of fitters changing tyres on our trucks, but not leaving re-torque notifications for the driver. This is a fundamental safety procedure – it should happen 100% of the time with any professional tyre service company,’ he added.
Mr Frew and Wallaces Express Fleet Controller, Alan Fairlamb, got back in touch with ATS Euromaster and jointly developed a new tyre policy which would help deliver savings, matched with the same professional service standards to which the company was accustomed.
The new policy sees Kleber tyres being fitted to cars and vans, with trucks running on Primewell rubber – a new mid-range brand offered exclusively in the UK by ATS Euromaster. The agreement also includes monthly tyre inspections carried out by experienced tyre technicians, which help ensure maximum safety and reliability.
Peter Fairlie, Group Sales Director at ATS Euromaster, commented: ‘We understand how important it is for Wallaces Express to have absolute confidence in the proficiency of the technicians servicing their vehicles. They run a very professional transport operation and we are pleased to be working with them again.’