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Arval returns to FMG for accident management

Arval has appointed FMG to deliver accident management for its fleet following a 10-year ‘sabbatical’.

FMG is to supply incident management services for KeyFleet clients

FMG will provide end-to-end incident management services across 35,000 vehicles on Arval’s ATC (Arval Total Care) solution

The deal will see FMG provide end-to-end incident management services across 35,000 vehicles on Arval’s ATC (Arval Total Care) solution, which offers a package of services such as accident management, downtime management, vehicle maintenance and total loss shortfall protection.

Contract details have not been announced but the deal has been signed for a “long-term” duration and was awarded on the basis of FMG’s holistic service, which controls every aspect of the claims journey from FNOL through to repair completion. FMG also offers digitalisation to enhance the claims journey, with software such as Image Capture Triage reducing key to key times and improving the customer experience.

FMG was also chosen for its ability to provide operational capabilities to help Arval multi-select insource and outsourced operational requirements. Arval has chosen to appoint its own engineering team whilst using a web-based version of FMG’s Ingenium Suite management system. The latter allows for full transparency on every case, providing repair updates and tracking to drivers.

Joel Lund, service delivery director at Arval, commented: “We are very pleased to be returning to a partnership with FMG, they are a trusted name in the industry and their specialist knowledge and proven capability with fleets of all sizes will support the commitment to fully support drivers and limit costs and business impact to our customers.

“FMG’s market-leading systems, process and crucially delegated authority and intervention criteria with insurers, means our clients’ VOR (Vehicle Off Road time) is further reduced whilst importantly protecting third-party costs.”

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Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.

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