Allianz to introduce telematics services
Allianz Worldwide Partners is to expand its portfolio of manufacturer-branded roadside assistance and warranty schemes with new telematics services for its automotive manufacturer clients.
The new solutions will cover services such as crash alerts, theft prevention and stolen vehicle tracking, as well as concierge and remote services, including vehicle unlocking, and will be offered to the firm’s manufacturer clients in markets including the UK and Ireland.
Lee Taylor, chief sales officer for Allianz Worldwide Partners in the UK, said: “The ultimate aim of the Allianz Worldwide Partners Group is to be able to offer a suite of products across the EU and wider European area. We will still focus on offering vehicle breakdown and emergency assistance services as our primary services, otherwise known across the industry as bCall and eCall, but expanding our offering means we can deliver a complementary group of services for manufacturers and their customers.”
Taylor acknowledged the rise of vehicle ‘big data’ meant data security and privacy concerns need to be addressed, but added that “the ability to pull and push information to vehicles could effectively provide customers with their own on-board assistance technician”.
He added: “By using a rich variety of information we have the opportunity to ultimately offer predictive maintenance, thereby providing a more customised technician and supplier service, increasing further our fix rate for our clients and their customers.”For more of the latest industry news, click here.