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ALD signs up FMG for 24/7 driver support

ALD Automotive has signed up FMG to provide 24/7 driver support for its customers.

ALD will integrate FMG’s 24/7 accident management service into its commercial vehicle and company car leasing solution

ALD will integrate FMG’s 24/7 accident management service into its commercial vehicle and company car leasing solution, providing drivers with across-the-board incident management services.

These include first notification of loss, vehicle recovery, repair and downtime management, as well as mobility and a range of legal services including uninsured loss recovery and third-party intervention.

FMG’s incident management process is supported by its Ingenium in-house technology platform, which triages every incident into automated workflows. Other time-saving features include a full range of flexible repair options including same-day mobile repair, mobile estimates, image capture technology and an online repair tracking system.

Ian Turner, sales director at ALD Automotive, said the new partnership with FMG is expected to deliver immediate benefits to ALD’s corporate customers, as well as meeting their future needs.

“We are focused on providing smarter and more effective ways to ensure our customers’ fleets stay operational. After a detailed review of the market and undertaking a comprehensive tender process, we selected FMG because of their proven ability to deliver an award-winning, integrated customer-centric approach to accident management,” he commented.

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Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.