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ALD Automotive appoints WNS Assistance for accident management services

ALD will use WNS to deliver 24/7 accident notification and fast, high-quality repairs, via a system integrated national network of more than 350 approved repairers.

Nigel Fletcher, deputy managing director for ALD, explained: ‘WNS Assistance present a good fit for ALD’s brand and ethos, through shared values of business transparency and customer focus. The contract was awarded based on the combination of measured and reported service excellence, innovation and superior buying power for guaranteed high quality.

‘In addition, WNS offered ALD the ability to seamlessly integrate detailed, real-time information on repairs in progress into ALD’s innovative threesixty online fleet management portal. Our fleets will now be able to see exactly what is happening to their vehicles throughout the repair process, including all images, engineering reports and correspondence – both viewing information and reporting data for analysis.’

Tim Rankin, WNS Assistance managing director, said: ‘This deal with ALD Automotive underlines the importance of continual investment in technology solutions to deliver customer service excellence and the pivotal role accident management services play for Fleet Leasing companies. WNS are proud to be celebrating 25 years in the business in 2013 and this new business win is an excellent way to start our celebrations!’

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Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.