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UKDN uses telematics to enhance bottom-line efficiency
Since the implementation of the technology, UK Drainage Network (UKDN) has seen a reduction in the average travel-time from job to job by 10%, while emergency response times have been improved by 30 minutes through the ability to dispatch the closest available engineer.
The company has also seen a significant reduction in back-office administration time, which has allowed front-line staff to communicate ETAs and updates with customers. Operationally the business is also reducing the total fleet fuel spend through combinations of driver behaviour and job allocation.
The reports generated by Fleetstar also enable UKDN to manage compliance to its leasing agreements - which cover 90% of the fleet - by monitoring mileage and other maintenance requirements. In addition the system provides reports on timesheets, to make the management of out-of-hours working much more efficient.
'Fleetstar has been a revelation to our organisation,' commented Richard Thomas, director, UKDN. 'Not only has it had a significant impact in the ways we had expected, but our team also stumbled on more improvements, just by having increased visibility of our fleet activity. We have improved many areas of the business since implementing Fleetstar and we're beginning to see progressive layers of bottom-line benefits.'
25 Jan 2011 10:33