Pendragon contracts award sole glass supplier agreement to Auto Windscreens
The contract aligns the strong customer service ethos of Auto Windscreens with the leasing company’s own flexible, tailored, customer-oriented approach, ensuring clients receive a rapid, local and convenient service.
The agreement is also supported by Auto Windscreens’ bespoke management information system, which is based on obtaining continuous customer feedback, providing a high level of quality control.
John Wardle, operations director for Pendragon Contracts, said: 'We were impressed by Auto Windscreens’ approach to service delivery. The company demonstrated the highest levels of customer care, which was effectively monitored through its CSI programme.'
Joy Cooper, sales director at Auto Windscreens, commented: 'We’re proud to be in partnership with Pendragon Contracts. We look forward to providing what is expected of us - total customer satisfaction.'
15 Dec 2011 09:26